In my BIGGEST seminar in Bandung attended by nearly 1000 Frontline & Back Office, I explained that in today’s competitive business environment, it is NOT ENOUGH to only satisfy (memuaskan) our customers. We must be creative & EXCEED customers’ expectations. We must WOW! Our customers. We must be PRO-ACTIVE. Almost 1000 participants ranging from Top Management, Sales, Frontliners, and Back Office AGREED & COMMITTED to WOW! their customers..Success Bandung!